Refund Policy
Summary
- Management fee: Non-refundable once your campaign is approved.
- Ad budget: Refundable in full if we cannot deliver your campaign. Partially refunded on a pro-rata basis if delivery is cut short for reasons within our control.
- Customer-initiated cancellation: Ad budget may not be refundable if screens have already been booked.
1. Management fee
The management fee covers the cost of sourcing, proposing, and managing your campaign — work that is performed regardless of whether your campaign ultimately goes live. For this reason, the management fee is non-refundable once your campaign has been approved and the fee has been paid.
If you choose not to proceed after paying the management fee but before formally approving a proposal, please contact us and we will consider refund requests at our discretion on a case-by-case basis.
2. Ad budget — if we cannot deliver
If SNDsignage is unable to deliver your campaign — for example due to screen unavailability, technical failure on our network, or any other reason within our reasonable control — we will refund your ad budget in full.
If your campaign is partially delivered (e.g. runs for fewer days than planned, or on fewer screens than proposed) for reasons within our control, we will refund a pro-rata portion of the unspent ad budget based on the shortfall in delivery.
3. Ad budget — customer-initiated cancellation
If you request cancellation of a campaign after screen bookings have been confirmed with third-party operators, we may not be able to recover the ad budget already committed. In these cases we will make reasonable efforts to recover unspent funds on your behalf, but we cannot guarantee a refund.
If you request cancellation before any screen bookings are confirmed, we will refund your ad budget in full.
4. How to request a refund
To request a refund, contact us at support@sndsignage.com with your campaign name and the reason for your request. We aim to respond within 3 business days and to process approved refunds within 10 business days. Refunds are issued to the original payment method where possible.
5. Consumer rights
Where you are purchasing as a consumer (not in the course of a business), you may have additional rights under the Consumer Contracts Regulations 2013. Because SNDsignage involves the provision of a customised service that begins upon your explicit request, your right to cancel under these regulations may be limited once work has commenced. We will always aim to treat customers fairly and in line with our obligations under UK consumer law.
6. Contact
For any questions about refunds:
GW Technologies
61 Bridge Street, Kington, United Kingdom, HR5 3DJ
support@sndsignage.com